Terms and Conditions
COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept PayPal accounts. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
MULTIPLE PRODUCT ORDERS
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Please see Shipping Policy for for additional information. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
PRIVACY ON OTHER WEB SITES
Promotional codes are valid for a limited time only. Black Bear Mountain Stone reserves the right to modify or cancel promotional codes at any time.
Each promotional code can be used only once, unless otherwise specified.
Only one promotional code can be used per order and therefore cannot be combined with other offers using promotional codes.
If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.
Black Bear Mountain Stone reserves the right to void any transactions where prohibited.
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
All shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Black Bear Mountain Stone cannot guarantee that we will receive your returned item, therefore all returns must be shipped using a trackable shipping service and it is highly recommended you purchasing shipping insurance. Black Bear Mountain Stone can also arrange the return shipping for you. If we handle the return shipping and you receive a refund, the cost of return shipping will be deducted from your refund.
All sample orders are final sale and cannot be returned or refunded.
All custom order products are final sale and cannot be returned or refunded.
All cancelled orders are subject to a 3% processing fee.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit. Black Bear Mountain Stone cannot guarantee when a refund will arrive.
Late or missing refunds (if applicable): If you haven’t received a refund yet, don't panic, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. Black Bear Mountain Stone cannot guarantee when a refund will arrive.SHIPPING POLICY
Most sample orders will ship the next day if ordered by 5:00PM EST and the sample is in stock, otherwise sample orders will ship within 2 to 3 business days (up to 2 weeks during peak seasons). Sample orders are not processed or shipped on Saturdays or Sundays.
Most product orders will ship within 3 to 5 business days if the product is in stock, otherwise the product will be made to order and can take up to 2 to 3 weeks to produce (up to 4 to 6 weeks during peak seasons). You will receive an email with an estimated ready to ship date after your order is processed. Product orders are not processed or shipped on Saturday or Sunday.
Please note: lead times quoted during check out are shipping lead times only, these lead times do not include production lead time or order processing lead time.
We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Black Bear Mountain Stone is not responsible for delayed shipments. If an order is delayed please contact the shipping company for additional updates and escalation.
* Free shipping on all orders in the continental USA (applies to the continental USA. For orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates).
All shipping costs are non-refundable.
Free shipping on all sample orders applies to the continental USA only. For sample orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates.
Corners are add on items and cannot be sold and shipped independently of flats, unless purchasing at least 10 boxes of corners. Orders for less than 10 boxes of corners independent of flats will be cancelled.
Accessories are add on items and cannot be sold and shipped independently of flats. Orders for accessories independent of flats will be cancelled.
Black Bear Mountain Stone is not responsible for damage caused during shipping. Please inspect your order during delivery. In order to file a freight claim with the shipping company any and all damage will need to be noted at the time of delivery. If damage is not noted at the time of delivery your damage claim will be denied. Any additional compensation for damaged shipments is between you and the shipping company. The good news is most damaged materials are still usable and can be trimmed and installed. Please contact us if you have questions about how to trim damaged stone veneer and brick veneer.
Black Bear Mountain Stone is not responsible for lost shipments. In the unlikely event your order is lost we will remake and reship the order to you at no charge. Any additional compensation for lost shipments is between you and the shipping company.TAXES
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.