Shipping policy
All sample orders will ship within 2 to 4 weeks. You will receive an email with tracking information once your sample order ships. Sample orders are not processed or shipped on Saturdays or Sundays.
All product orders are made to order and will ship within 4 to 6 weeks. You will receive an email with an estimated date after your product order is processed. Product orders are not processed or shipped on Saturday or Sunday.
Please note: lead times quoted during check out are shipping lead times only, these lead times do not include production lead time or order processing lead time.
We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Black Bear Mountain Stone is not responsible for delayed shipments. If an order is delayed please contact the shipping company for additional updates and escalation.
* Free shipping on all orders in the continental USA (applies to the continental USA. For orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates).
All shipping costs are non-refundable.
All shipments are shipped LTL (less than truckload). All residential deliveries are curbside only. LTL trucks will not back into driveways.
Free shipping on all sample orders applies to the continental USA only. For sample orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates.
Corners are add on items and cannot be sold and shipped independently of flats, unless purchasing at least 10 boxes of corners. Orders for less than 10 boxes of corners independent of flats will be cancelled.
Accessories are add on items and cannot be sold and shipped independently of stone veneer flats. Orders for accessories independent of stone veneer flats will be cancelled.
Black Bear Mountain Stone is not responsible for damage caused during shipping. Please inspect your order during delivery. In order to file a freight claim with the shipping company any and all damage will need to be noted at the time of delivery. If damage is not noted at the time of delivery your damage claim will be denied. Any additional compensation for damaged shipments is between you and the shipping company. The good news is most damaged materials are still usable and can be trimmed and installed. Please contact us if you have questions about how to trim damaged stone veneer and brick veneer.
Black Bear Mountain Stone is not responsible for lost shipments. In the unlikely event your order is lost we will remake and reship the order to you at no charge. Any additional compensation for lost shipments is between you and the shipping company.
Black Bear Mountain Stone is not responsible for customer errors. If a customer enters incorrect data such as incorrect shipping address, etc. or orders the incorrect product, the cost to correct such errors will be solely the customer’s responsibility. Please see our refund policy for additional information.
In order to deliver our product safely and securely a delivery appointment is required. The shipping company will contact you via phone and/or email (the phone number and email address used to complete your purchase on our website) to schedule a delivery appointment. If the shipping company is unable to contact you to schedule a delivery appointment they will contact us and we will then have 24 hours to attempt to contact you via phone and/or email (the phone number and email address used to complete your purchase on our website) to schedule a delivery appointment (in some urgent cases we may even attempt to contact you via SMS messaging). If we are unable to contact you, your order will automatically be returned to our facility. From there, you can request a refund less the original shipping charge and the return shipping charge (as per or refund policy: all shipping costs are non-refundable), or you can request to have the order reshipped, however, Black Bear Mountain Stone is not responsible for the additional shipping charges to reship your order.