Shipping policy

Most sample orders will ship the next day if ordered by 5:00PM EST and the sample is in stock, otherwise sample orders will ship within 3 to 5 business days (up to 2 to 3 weeks during peak seasons). Sample orders are not processed or shipped on Saturdays or Sundays.

Most product orders will ship within 3 to 5 business days if the product is in stock, otherwise the product will be made to order and can take up to 2 to 3 weeks to produce (up to 4 to 6 weeks during peak seasons). You will receive an email with an estimated ready to ship date after your order is processed. Product orders are not processed or shipped on Saturday or Sunday.

Please note: lead times quoted during check out are shipping lead times only, these lead times do not include production lead time or order processing lead time. 

We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Black Bear Mountain Stone is not responsible for delayed shipments. If an order is delayed please contact the shipping company for additional updates and escalation.

* Free shipping on all orders in the continental USA (applies to the continental USA. For orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates).

All shipping costs are non-refundable.

All shipments are shipped LTL (less than truckload). All residential deliveries are curbside only. LTL trucks will not back into driveways.

Free shipping on all sample orders applies to the continental USA only. For sample orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates.

Corners are add on items and cannot be sold and shipped independently of flats, unless purchasing at least 10 boxes of corners. Orders for less than 10 boxes of corners independent of flats will be cancelled.

Accessories are add on items and cannot be sold and shipped independently of flats. Orders for accessories independent of flats will be cancelled.

Black Bear Mountain Stone is not responsible for damage caused during shipping. Please inspect your order during delivery. In order to file a freight claim with the shipping company any and all damage will need to be noted at the time of delivery. If damage is not noted at the time of delivery your damage claim will be denied. Any additional compensation for damaged shipments is between you and the shipping company. The good news is most damaged materials are still usable and can be trimmed and installed. Please contact us if you have questions about how to trim damaged stone veneer and brick veneer.

Black Bear Mountain Stone is not responsible for lost shipments. In the unlikely event your order is lost we will remake and reship the order to you at no charge. Any additional compensation for lost shipments is between you and the shipping company.

Black Bear Mountain Stone is not responsible for customer errors. If a customer enters incorrect data such as incorrect shipping address, etc. or orders the incorrect product, the cost to correct such errors will be solely the customer’s responsibility. Please see our refund policy for additional information.